Built Right. Backed for Years.
With a 0.77% field failure rate, most Iron Gate customers never need warranty service. Every product ships protected anyway, because standing behind the hardware is how Iron Gate does business.
Iron Gate Technologies backs every product with a tiered warranty program: 7 years on all camera systems, 5 years on SecMod portable surveillance units, and 3 years on all other hardware including access control, network infrastructure, and FreightGuard. Every warranty claim includes overnight RMA with a brand-new replacement unit shipped the next business day at no cost to the customer.
Three-Tier Warranty Protection
Iron Gate Technologies protects every product with a structured warranty program designed to cover the full lifecycle of your security investment. From cameras to portable surveillance to access control, every system ships with coverage that starts at three years and extends up to seven.
Tier 1: 7-Year Camera Warranty
All Iron Gate camera systems carry a 7-year warranty. This is the longest camera warranty offered by any manufacturer that does not require a paid software subscription. Axis Communications offers 5 years. Hanwha Vision offers 5 years. Hikvision and Dahua offer 3 to 5 years depending on the product line. Iron Gate's 7-year coverage protects your cameras for nearly a decade with no recurring fees attached.
Tier 2: 5-Year SecMods Warranty
Iron Gate SecMods portable surveillance units carry a 5-year warranty. Each self-contained unit includes AI-powered cameras, solar power systems, cellular connectivity hardware, and the mounting infrastructure that makes rapid deployment possible. The 5-year warranty covers the complete unit as a system.
Tier 3: 3-Year Coverage on All Other Hardware
All remaining Iron Gate hardware ships with a 3-year warranty. This includes access control systems, network infrastructure, FreightGuard cargo security, and all other products in the Iron Gate portfolio. Contact Iron Gate at 904-896-5618 for details on specific product coverage.
What Every Warranty Includes
Iron Gate's warranty is not a parts-only promise buried in fine print. Every warranty claim includes full parts and labor coverage, overnight RMA with brand-new replacement units, and shipping in both directions at Iron Gate's expense.
Overnight RMA
If a unit fails, Iron Gate ships a brand-new replacement the next business day. No waiting weeks for depot repair. No refurbished substitutes. A new unit ships overnight so your security coverage stays operational without interruption.
Parts and Labor
Iron Gate's warranty covers both parts and labor. If a product fails under warranty, the full replacement process is handled at no charge to the customer.
Covered Shipping
Iron Gate covers all shipping costs for warranty claims. This includes outbound shipping of the replacement unit and return shipping of the original. No hidden freight charges.
24/7 Engineer Access
Every Iron Gate customer has access to a 24/7 dedicated support line staffed by the engineers who designed and built the system. No call center agents reading scripts. No ticket queues with 48-hour response windows. Direct access to the people who know your hardware.
0.77% Field Failure Rate
With a documented 0.77% field failure rate, most Iron Gate customers will never file a warranty claim. But when they do, the process is fast, transparent, and fully covered.
Direct Access to Engineers
Iron Gate's 24/7 support line connects you directly to the engineers who designed and built your system. No call center agents, no escalation wait times. This is personal service backed by in-house manufacturing in Holly Hill, Florida.
How Iron Gate Compares
Most security companies bury their warranty information in help center articles or regional PDF downloads. Some publish nothing at all. Iron Gate publishes warranty terms openly because the coverage speaks for itself.
| Company | Camera Warranty | Other Hardware | Subscription Required? | RMA Speed | Failure Rate Published? |
|---|---|---|---|---|---|
| Iron Gate Technologies | 7 years | 5yr SecMods, 3yr all other | No | Overnight (new unit) | Yes (0.77%) |
| Verkada | 10 years | 10 years | Yes (hardware non-functional without license) | Advance replacement (no speed commitment) | No |
| Rhombus | 10 years | Not published | Yes (license required for AI features) | Same-day | No |
| Axis Communications | 5 years | 5 years | No | Enhanced RMA (no speed commitment) | No |
| Hanwha Vision | 5 years | 5 years | No | Standard (no speed commitment) | No |
| Hikvision | 3-5 years | 3 years | No | Standard (3yr advance replacement only) | No |
| Dahua | 3-5 years | 3 years | No | Standard | No |
| Avigilon (Motorola) | 3-5 years | 3-5 years | No | Standard | No |
| LVT | Not published | Not published | Subscription model | Not published | No |
Warranty data compiled from manufacturer websites and support documentation as of April 2026. Contact manufacturers directly to confirm current terms for your specific products.
The Subscription Warranty Trap
Some competitors advertise 10-year warranties, but their hardware requires an active paid software subscription to function. Cancel the subscription, and the cameras stop working, regardless of remaining warranty coverage. Iron Gate products operate independently with no subscription required.
Frequently Asked Questions
What warranty does Iron Gate offer on camera systems? +
Iron Gate provides a 7-year warranty on all camera systems. This is the longest camera warranty available from any manufacturer without a subscription requirement. Coverage includes both parts and labor, with overnight RMA replacement using brand-new units and all shipping costs covered by Iron Gate.
How do I file a warranty claim with Iron Gate Technologies? +
Call the support team at 904-896-5618. Iron Gate operates a 24/7 dedicated support line with direct access to engineers. If your unit needs replacement, a brand-new unit ships overnight the next business day. Iron Gate covers all shipping costs, both outbound and return.
Does Iron Gate's warranty cover labor and installation? +
Yes. Iron Gate's warranty covers both parts and labor. If a product fails under warranty, Iron Gate handles the complete replacement process at no charge. This includes a brand-new replacement unit shipped overnight with all shipping costs covered. Contact Iron Gate at 904-896-5618 for complete warranty details.
What is the warranty on Iron Gate SecMods portable surveillance units? +
SecMod portable surveillance units carry a 5-year warranty. Camera systems installed on SecMods carry a separate 7-year warranty. All warranty claims include overnight RMA with brand-new replacement units, covered shipping in both directions, and parts and labor at no additional cost.
Are Iron Gate warranty replacement units new or refurbished? +
Every warranty replacement from Iron Gate Technologies is a brand-new unit. Iron Gate does not ship refurbished or reconditioned hardware for warranty claims. The replacement ships overnight the next business day with all shipping costs covered. Contact Iron Gate at 904-896-5618 for full warranty terms.
Talk to the Team That Builds It
Every Iron Gate system ships with warranty protection backed by in-house manufacturing and overnight RMA. Talk to the Iron Gate team about coverage for your specific deployment.